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'We are all doing it': Employees at Canada's 5 big banks speak out about pressure to dupe customers

Matt_ADMIN_Matt_ADMIN_ Administrator

Employees from all five of Canada's big banks have flooded Go Public with stories of how they feel pressured to upsell, trick and even lie to customers to meet unrealistic sales targets and keep their jobs.

The deluge is fuelling multiple calls for a parliamentary inquiry, even as the banks claim they're acting in customers' best interests.

In nearly 1,000 emails, employees from RBC, BMO, CIBC, TD and Scotiabank locations across Canada describe the pressures to hit targets that are monitored weekly, daily and in some cases hourly.

"Management is down your throat all the time," said a Scotiabank financial adviser. "They want you to hit your numbers and it doesn't matter how."

http://www.cbc.ca/news/business/banks-upselling-go-public-1.4023575

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"...Say, 'GOD is sufficient for me.' In Him the trusters shall trust." (Quran 39:38)

Comments

  • Matt_ADMIN_Matt_ADMIN_ Administrator
    I suppose this is part of the allure of dealing with robots rather than unscrupulous people.


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    "...Say, 'GOD is sufficient for me.' In Him the trusters shall trust." (Quran 39:38)
  • Not that it matters that much.  We can deal with unscrupulous people or we can deal with robots programmed by unscrupulous people.

    If the politicians treat people this poorly when they're armed to the teeth,

    just imagine what they'll be willing to do once they've disarmed everyone.

  • Matt_ADMIN_Matt_ADMIN_ Administrator
    "ENJOY YOUR $10,000 LOAN."

    "But wait, I didn't ask for a lo--"

    "BEEP."

    "I didn't a--"

    "BEEP."

    "Don't do that while I'm trying to expla--"

    "BOOP."

    "Fine, give me the loan."

    "HAVE A NICE DAY, SIR. HA. HA. HA."
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    "...Say, 'GOD is sufficient for me.' In Him the trusters shall trust." (Quran 39:38)
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